FAQ

Frequently Asked Questions

Find answers to the most common questions about Zelvorin jewellery, orders, shipping, care, returns and more.

Zelvorin jewellery is thoughtfully designed to bring together timeless elegance, contemporary style and everyday wearability. Each piece is created with attention to detail so you can wear it confidently for both special occasions and everyday moments.

Our jewellery is crafted using carefully selected materials. Please refer to the individual product description for specific information about the metal, stones, plating and other materials used in each piece.

Keep your jewellery away from perfumes, lotions, water, chemicals and excessive moisture. When not in use, store each piece in a clean, dry and preferably separate pouch or box. Gently wipe your jewellery with a soft, dry cloth after use.

We recommend checking our ring size guide before placing your order. If you are between sizes or unsure about your size, please contact our customer support team for assistance.

Orders are processed after they are successfully placed. Delivery times may vary depending on your location and the product selected. You will receive shipping and tracking information once your order has been dispatched.

Yes. Once your order has been shipped, tracking details will be shared with you through the contact information provided during checkout. You can use the tracking link to follow your shipment.

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

We want you to love your Zelvorin purchase. Returns and exchanges are subject to our return policy and product eligibility requirements. Please review our Returns & Exchanges policy for complete details before sending an item back.

Still have questions? We're here to help.

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